Terms & Conditions

Thank you for choosing Meshaun Journeys (Pvt) Ltd. We’re here to ensure your travel experience is as smooth and enjoyable as possible.

By booking with us, you agree to the following terms and conditions, designed to make your journey easy and worry-free.

1. User Agreement and Website Use

Acceptance of Terms:

By using our website, you agree to our terms and conditions. This applies to all interactions with Meshaun Journeys (Pvt) Ltd, whether through the website or via direct communication. If you disagree with any part of these terms, please refrain from using our services.

Age Requirement:

Our services are intended for users aged 18 and over. By booking with us, you confirm that you meet this age requirement.

2. Responsibility for Travel Arrangements

Supplier Terms:

When booking services through Meshaun Journeys, the terms and conditions of our suppliers (hotels, drivers, etc.) also apply. It's your responsibility to familiarize yourself with these terms. We will support you in understanding them and ensure that you're informed of any important conditions that might affect your booking.

Compliance:

You agree to comply with the terms set out by our suppliers. Any breach of these terms may result in additional costs, and we are not liable for any resulting cancellations or denied services.

3. Payment Methods

Flexible Payment Options:

We offer various payment methods, including bank transfers and credit cards. We use a secure payment gateway for all credit card transactions to ensure your information is protected. We’ll discuss payment options with you based on your booking to find the most convenient and secure method for you.

4. Pricing and Surcharges

Price Adjustments:

While we strive to maintain stable pricing, external factors such as exchange rate fluctuations or supplier price changes may require adjustments. We will inform you of any necessary changes and provide options to either accept the new pricing or make alternative arrangements.

5. Travel Documents and Insurance

Travel Documents:

It’s your responsibility to ensure that all your travel documents, including passports and visas, are up to date and valid for your trip. We’re happy to offer advice, but the final responsibility lies with you.

Travel Insurance:

We strongly recommend that you obtain travel insurance to cover any unforeseen circumstances. While we can assist in arranging insurance, it is up to you to ensure that the coverage is adequate for your needs.

6. Liability and Limitations

Our Responsibility:

We are committed to providing high-quality services and ensuring your travel arrangements meet your expectations. However, we cannot accept liability for issues beyond our control, such as natural disasters or third-party service failures.

Supplier Responsibility:

In cases where we act as an agent for accommodation or other services, we are not liable for any issues related to those services. We will, however, assist you in resolving any problems with our suppliers.

7. Amendments and Cancellations

Making Changes:

If you need to amend your booking, just let us know. We’ll work with our suppliers to make the necessary changes and inform you of any costs involved. We aim to be as flexible as possible.

Cancellation Policy:

If you need to cancel your booking, please notify us in advance. The cancellation terms of our suppliers will apply, and we’ll work to minimize any charges where possible.

8. Governing Law

Legal Compliance:

These terms are governed by the laws of Sri Lanka, and any disputes will be resolved within this jurisdiction. We are committed to complying with all relevant laws and regulations.

9. Feedback and Complaints

Customer Satisfaction:

We value your feedback and are always looking for ways to improve our services. If you encounter any issues during your trip, please let us know immediately so we can address them. If the issue isn’t resolved on-site, please follow up with a formal complaint within 28 days of your return.

10. Electronic Communications

Communication Preferences:

By using our services, you agree to receive communications from us electronically. We will use these methods to provide important information about your booking and any updates related to your travel plans.

11. Copyright and Intellectual Property

Content Use:

The content on our website, including text and images, is protected by copyright. Any use of this content for commercial purposes is strictly prohibited without our permission.

12. General Conditions

Flexibility and Understanding:

We understand that travel can be unpredictable, and we are here to help you navigate any challenges that arise. Our aim is to provide you with the best possible experience, and we’ll do everything we can to accommodate your needs.

Last Updated: [26 July 2024]